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Manager of Strategic Customer Success

Ashby

Remote · United States$14,167–19,167 gross/mofull-timeAshby Careers

In this role, you'll lead a team of CSMs who serve Ashby's largest and most complex customers. A key part of this role is helping your team navigate the nuances of enterprise partnerships — building the depth of engagement these customers expect while identifying what's working and translating it into repeatable approaches that scale across a sophisticated book of business.

Responsibilities

  • Lead and coach a team of CSMs who serve as the primary point of contact for customers post-onboarding and throughout the partnership
  • Drive process optimization across the customer journey — with a particular focus on adoption and optimization

Languages

    Work format
    Remote
    Seniority
    Lead
    Posted
    22 Oct 2026
    Last verified
    In the last 5 days

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