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Manager of Strategic Customer Success
Ashby
Remote · United States$14,167–19,167 gross/mofull-timeAshby Careers
In this role, you'll lead a team of CSMs who serve Ashby's largest and most complex customers. A key part of this role is helping your team navigate the nuances of enterprise partnerships — building the depth of engagement these customers expect while identifying what's working and translating it into repeatable approaches that scale across a sophisticated book of business.
Responsibilities
- Lead and coach a team of CSMs who serve as the primary point of contact for customers post-onboarding and throughout the partnership
- Drive process optimization across the customer journey — with a particular focus on adoption and optimization
Languages
- Work format
- Remote
- Seniority
- Lead
- Posted
- 22 Oct 2026
- Last verified
- In the last 5 days
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