Sr. IT Project & Program Manager, Asset Management

Responsibilities

• Own the day-to-day relationship with Pinterest's IT deployment and support service partners, driving performance, escalation resolution, and SLA accountability.
• Build and manage a metrics and reporting program for outsourced IT services, defining KPIs and running regular business reviews to hold partners accountable to service and cost targets.
• Bring AI into the team's day-to-day workflows, using it to speed up vendor and metrics reporting and improve how we run service operations.
• Partner closely with the IT Project & Program Manager team supporting global deployment and vendor operations, while owning the vendor/MSP relationships that power those services.
• Partner with Procurement, Finance, Legal, and Security to manage vendor contracts, invoicing accuracy, and compliance across service partnerships.
• Support asset lifecycle and recovery programs, ensuring accurate reporting and cost optimization.
• Help evaluate and onboard new service-delivery capacity to extend Pinterest's global IT support coverage as needs evolve.
• Partner with IT leadership on budget planning and forecasting for vendor-delivered services.
• Identify and help drive cost-savings opportunities across hardware and vendor spend (e.g., logistics/shipping efficiencies, hardware standardization), and help define how we track and report on those savings.
• Serve as backup Scrum

Languages