Certification Compliance Program Manager

Responsibilities

• How you’ll make a difference The Certification Compliance Program Manager is responsible for managing PMI’s Quality Management System (QMS) and the related policies, procedures, records, and controls that support PMI’s certification programs. This role ensures the QMS is effectively maintained, consistently implemented, and aligned with applicable quality and personnel certification standards, including ISO 9001 and ANSI/ISO/IEC 17024. Partnering with Certification, Exam Integrity, Exam Operations, Legal, Privacy, Product, Customer Care, and external vendors, the Program Manager drives policy governance, audit readiness, process improvement, corrective action management, and cross-functional compliance initiatives that protect the credibility, consistency, and defensibility of PMI’s certification programs.
• 10-12 years of experience in compliance, quality management, certification operations, accreditation, audit management, risk management, or a related field.
• Demonstrated experience managing or supporting a Quality Management System, including document control, process governance, corrective action management, internal audits, and management review activities.
• Strong ability to interpret standards, policies, audit findings, and operational requirements and translate them into clear, practical procedures and implementation plans.
• Experience developing policies, SOPs, process maps, compliance matrices, training materials, and other controlled documentation.
• Ability to manage multiple concurrent priorities, anticipate risks to scope, schedule, and quality, and drive work to completion in a dynamic environment.
• Commitment to professional development and continuous improvement.
• skill development opportunities, to help you grow now and into the future.
• Project Management Institute, Inc. is committed to providing equal employment opportunities without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law.

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