Test Manager - ITSM

Responsibilities

• Develop and maintain the overall test approach and strategy
• Manage the complete test lifecycle, from planning and preparation through execution and closure
• Coordinate testing activities across project managers, business users, engineers, and other stakeholders
• Establish and maintain defect-management and test-status reporting processes
• Track testing progress, risks, issues, dependencies, and defect resolution
• Facilitate communication between technical teams and business stakeholders
• Ensure test evidence and results are documented appropriately
• Coordinate user acceptance testing and support business users throughout the process
• Obtain formal business sign-off before test completion and release

Languages