Manager, Production Site Reliability Engineering

Responsibilities

• Build and lead the Production Site Reliability Engineering team: hire, mentor, and grow a team of SREs and database engineers responsible for the production control plane
• Own the availability, performance, and operability of the production web stack
• Lead incident response for production-impacting events; drive postmortems and turn lessons into durable system improvements, runbooks, and alerting
• Own configuration management for the production environment, ensuring consistent, repeatable, and auditable infrastructure across all control plane hosts
• Partner with engineering teams across the organization to ensure new services are production-ready: observable, deployable, and documented before they reach customers
• Drive the control plane re-architecture: stand up new infrastructure, manage parallel runs and cutover, and ensure the new environment meets production readiness standards for monitoring, alerting, and capacity
• Set the operational roadmap for the production environment: capacity planning, scaling strategy, disaster recovery, and the evolution of the architecture toward a more distributed, resilient design
• Establish and maintain monitoring, alerting, and observability across the production stack and ensure the team has the visibility needed to respond to issues before customers do
• Manage the production database and caching environment: replication topology, performance tuning, backup verification, and failover testing
• Foster a culture of operational excellence: regular operational reviews, SLO definition and tracking, blameless postmortems, and continuous improvement of runbooks and deployment processes

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