Senior Product Manager - IT Operations

Responsibilities

• Define and execute product strategy for high-impact areas within Incident Management, impacting both IT and Developer personas
• Identify customer pain points and business opportunities across Enterprise and SMB segments through customer research, product data, support insights, and market signals.
• Prioritize opportunities that improve incident outcomes while creating meaningful value for customers and the business
• Balance AI investments with reliable non-AI capabilities, including workflow improvements, automation, integrations, collaboration tools, reporting, and operational controls.
• Partner closely with Engineering
• Design, Data Science
• Research, Marketing, Sales
• Support, and Customer Success to deliver high-quality experiences end to end.
• Engage directly with Enterprise and SMB customers to validate problems, test concepts, understand adoption barriers, and measure impact.
• Help JSM and Service Collection grow by increasing customer value, adoption, engagement, retention, and expansion within IT Operations.

Languages