Site Reliability Engineer - India

Responsibilities

• Design, deploy, and maintain the reliability, availability, and performance of critical JumpCloud systems and APIs across AWS and GCP.
• Operationalize SLIs, SLOs, and error budgets in direct partnership with core application teams.
• Build and refine end-to-end observability across microservices and cloud infrastructure using tools like Datadog.
• Implement actionable monitoring across Golden Signals (Latency, Traffic, Errors, Saturation) to optimize detection (MTTD) and minimize alert fatigue.
• Participate in on-call rotations, incident response, and blameless post-incident reviews to drive continuous systemic improvements.
• Manage and operationalize production Kubernetes (EKS) clusters utilizing GitOps delivery workflows (Argo CD, Kargo).
• Provision and secure multi-cloud infrastructure using modular Terraform (Infrastructure-as-Code).
• Develop and maintain Disaster Recovery (DR) dashboards, runbooks, multi-region failover automation, and validation tests to ensure alignment with defined RTO and RPO targets.
• Eliminate operational toil by writing production-grade Python or Go scripts and automation tools.
• Leverage AI-assisted development tools (Cursor, Claude Code, GitHub Copilot) to accelerate scripting, runbook generation, and incident triage.

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