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Junior Customer Success Manager (API)
Vonage
Remote · JapanSalary not disclosedfull-timeVonage Careers
Vonage API is a global leader in Communications Platform as a Service (CPaaS), enabling businesses to seamlessly integrate messaging, voice, video, and authentication capabilities into their applications. Our mission is to power meaningful conversations and connections through innovative cloud communications solutions.
Responsibilities
- Relationship Management
- Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and strategic partner.
- Customer Advocacy & Success Planning: Understand customer goals, develop success plans, and align API solutions to drive business value.
- Product Adoption & Optimization
- Monitor usage patterns, identify opportunities for expansion, and provide best practices to maximize API adoption.
- Proactive Engagement & Issue Resolution
- Act as the voice of the customer within Vonage, collaborating with support, product, and engineering teams to address challenges and improve the customer experience.
- Renewals & Expansion
- Identify upsell and cross-sell opportunities to drive revenue growth and customer retention.
- Training & Enablement: Provide ongoing education and resources to ensure customers are leveraging the full potential of Vonage API solutions.
Languages
- Work format
- Remote
- Seniority
- Junior
- Posted
- 29 Apr 2026
- Last verified
- In the last 5 days
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