Product Manager, B2B Customer Solutions

Responsibilities

• Own products and workstreams within B2B Customer Solutions, from development through launch and ongoing iteration, with increasing independence.
• Lead an engineering squad through execution and manage stakeholders across Commercial, Operations, Legal, Finance, and external partners.
• Manage the Commercial Solutions B2B product portfolio, keeping deliverables on track, and clearly communicating status and risks.
• Develop the product strategy for your area, taking inputs from company objectives, the Commerce team, and your internal and external customers. Formulate informed opinions on our direction and strategy.
• Ensure operational excellence across multiple active projects, setting standards, dashboards, and processes that keep teams aligned, unblocked, and accountable for outcomes.
• Set goals, identify metrics, implement instrumentation.
• Be the voice of the customer, working directly with B2B customers as well as internal Sales, BD, enablement, marketing, and operations teams to deeply understand customer problems.
• Be the resident expert for our solutions. Teach sales, enablement, and marketing about our solutions, known gaps, and our roadmap.
• Partner with platform and core product teams (e.g., Commerce Platform, Payments, Member Experience, Enterprise Platform) to define shared services, clarify ownership, and deliver end‐to‐end experiences that work for both members and customers.
• Influence peers across Product, Commercial, and Operations to align on priorities, resourcing, and tradeoffs, advocating for Commercial Solutions as a growth engine for the business.

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