Senior Partner Consultant, Systems Integrators

Responsibilities

• Build and scale the SI operating model, including partner segmentation, certification tiers, service packages, implementation methodology, scope boundaries, escalation paths, quality standards, and performance management.
• Own partner readiness and technical enablement across Ramp configuration, ERP integrations, data migration, testing, cutover, and customer change management - defining what partners can deliver independently, when Ramp co-delivery is required, and what remains out of scope.
• Serve as the first-line technical strategist for SI partners: resolve standard implementation and integration questions, orchestrate specialist support for true exceptions, and convert recurring issues into scalable playbooks, training, or product feedback.
• Establish the delivery-quality and performance system for the program, including implementation reviews, certification gates, QBRs, customer feedback loops, remediation plans, and reporting on time-to-live, activation, CSAT, rework, capacity, cost-to-serve, and partner-sourced or partner-influenced pipeline.
• Design the commercial and capacity model in partnership with Channel and Finance, including fixed fees, milestone-based payouts, accelerators, partner capacity commitments, joint business planning, and the program economics required to scale sustainably.
• Lead responsible program expansion across new products, ERP ecosystems, and geographies; set readiness gates for complex offerings such as Procurement, and influence Product, Product Operations, Product Marketing, and Accounting Integrations using structured field feedback.
• Establish the SI operating model, including partner readiness, certification, service packages, quality standards, escalation paths, and reporting.
• Enable existing partners to deliver the supported scope with greater independence, predictable quality, and a commercial model tied to verified milestones and customer outcomes.
• Publish a data-backed expansion plan across products, ERP ecosystems, and regions, with clear readiness gates for complex offerings such as Procurement.
• Benefits available to all full-time Ramp employees (Global)

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