Senior Manager, Content & Operations, Global Customer Advocacy

Responsibilities

• Drive AI-powered customer advocacy by leading the adoption, integration, and continuous optimization of the Customer Story Agent, embedding customer proof points into cross-functional workflows to increase accessibility, utilization, and operational efficiency
• Accelerate AI adoption and measure business impact by executing global enablement initiatives, establishing an AI impact measurement framework, and tracking productivity gains and business outcomes
• Develop strategic customer content aligned with core solution priorities, partnering with cross-functional marketing teams to fuel integrated campaigns and amplify high-impact customer success stories
• Strengthen third-party customer validation by leading the Gartner Peer Insights strategy, establishing an always-on review recruitment program, and integrating customer feedback into marketing content to support competitive positioning and AI-driven search visibility
• Support strategic analyst engagement by partnering with Analyst Relations and regional advocacy teams to fulfill customer reference requests for major industry evaluations and facilitate customer participation in key industry events

Languages