Technical Solutions Consultant - Americas

Responsibilities

• Serve as a post-sales technical SME on complex product integrations, including enterprise identity and access management (IAM), workplace integrations, and custom APIs, supporting both internal teams and customers during implementations, early access product releases, and advanced configurations.
• Lead customer-facing technical engagements, including discovery sessions, best practice consulting, and hands-on configuration of technical workflows.
• Collaborate with Product to surface emerging technical pain points for exploration and stay ahead of new product capabilities that inform our customer engagements.
• Enable our Technical
• Support team to focus on break/fix issues for existing configurations while you work upstream with customers to design and launch those configurations.
• Execute solutions explored in pre-sales conversations to ensure continuity between customer expectations and delivered outcomes.
• Translate technical depth into scale, converting insights and one-off solutions into documentation, playbooks, tooling, or enablement content for wider reuse when appropriate.
• Customers receive enterprise-grade technical guidance and configuration support during implementation and post-live optimization activities
• Ashby expands its customer offerings while enabling more effective specialization of responsibilities with cross-functional partners like Product and
• Professional Services opens new revenue streams via defined technical services offerings

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