Advisory Services Consultant

Responsibilities

• Act as a change advocate and a coach to client leadership and organizational leads.
• Create the overall change management strategy for client organizations to support HR, Financial, and Student transformation initiatives.
• Assess current state and propose future state models for organizations and service delivery teams; define skills and capabilities needed for these new roles.
• Design and implement change management deliverables and activities, such as readiness assessment, stakeholder’s assessment, change impact assessment, personas and journeys, communications plan, training plan, workforce transition plans, and user adoption metrics.
• Participate in process optimization workshops and define KPIs and targets to measure success. Define and track adoption, utilization, KPIs, and value realization measures to assess the impact of technology and AI initiatives and identify opportunities for optimization.
• Work with clients to draft use cases for integration of artificial intelligence opportunities into the flow of work; define governance and strategies to onboard and manage digital workers.
• Identify and prioritize AI and automation use cases, translate AI capabilities into practical workflows, and develop strategies to support the adoption and scaling of AI agents and digital workers.
• Apply knowledge of stakeholders, change management principles, training design, and communication campaigns to that supports ERP implementation plans.
• Deliver training and knowledge transfer to end users.
• Assess user adoption and process improvement that support the project objectives.

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