Program Manager, Provider Partnerships

Responsibilities

• Own the provider lifecycle. Define and operate the standard path from sourcing → onboarding → activation → QBR → renewal, with clear stage gates, owners, and SLAs.
• Design provider tiering.
• Build and maintain the tiering framework (the “buckets”) that determines how providers are classified, what they get, and what’s expected of them.
• Build programmatic structure that scales. Turn one-off relationships into repeatable systems — templates, playbooks, self-serve onboarding, and automated provider comms — so the program grows without linear headcount.
• Run cross-program operations. Execute program-wide changes (re-paper all providers, launch a new tier, roll out a new compliance attestation) as a single coordinated motion.
• Run the flagship programs. Operate MPEAP and the verified/certified provider tracks, from intake criteria to ongoing management.
• Own the compliance cadence. Keep SLAs, attestations, and provider obligations on schedule and auditable.
• Set the operating cadence. Run the rhythm of the team — reviews, reporting, and the operating cadence that keeps everyone aligned.
• Partner cross-functionally. Work across Product, Engineering, Legal, Finance, and Security to unblock providers and ship program improvements.

Languages