All vacancies
Senior Customer Support Engineer
Vercel
Remote · United Kingdom, GermanySalary not disclosedfull-timeVercel Careers
Reporting to the Manager, Customer Support Engineering, you’ll resolve customer concerns, create and improve internal tooling, and engineer solutions that help Vercel customers get the most out of the platform. We’re seeking a deeply technical engineer with relevant support experience who can specialize in multiple core domains while partnering across teams to drive great outcomes.
Responsibilities
- Solve interesting, technically complex cases for Vercel customers.
- Troubleshoot issues alongside Engineering; identify and drive fixes and mitigations.
- Partner with Product, Solutions, and Customer Success to provide guidance internally and externally.
- Develop and improve internal tools and scripts that increase team efficiency.
- Specialize in a given product area (v0) and act as a domain owner within the team.
- Improve existing documentation and create new runbooks, guides, and internal processes.
- Assist Customer Success Managers with Enterprise requests and escalations.
Languages
- Work format
- Remote
- Seniority
- Senior
- Posted
- 3 Mar 2026
- Last verified
- In the last 5 days
Similar roles
- Sr. Customer Support EngineerCIQ · Remote · worldwide, UTC+4 accepted
- Operations Technical Support SpecialistSigners National · Remote · worldwide, UTC+4 accepted
- IT Service Desk AnalystNightOwl Consulting · Remote · worldwide, UTC+4 accepted
- Technical Support EngineerPressable · Remote · worldwide, UTC+4 accepted
- Customer Support Specialist (French) / VBETSoftConstruct · Armenia · On-site
- Customer Support SpecialistBuymie · Armenia · On-site