Senior Customer Success Operations Manager

Responsibilities

• Develop a deep understanding of Customer and
• Partner adoption-related processes, systems, workflows, and data structures throughout NVIDIA to find opportunities for scaling post-sales journeys.
• Partner with Customer Success Strategy and Insights leads to convert post sales adoption strategies and insights into scalable digital solutions, workflows and technical requirements.
• Determine how enterprise systems, data, and adoption signals can be leveraged to enable and automate digital customer journeys.
• Partner with Sales Operations, IT, Product, and other teams to design and deploy Customer Success workflows and digital capabilities across enterprise systems.
• Build and deliver digital Customer Success experiences and assets, including videos, prototypes, lightweight automations, and self-service resources.
• Evaluate and help operationalize digital solutions using AI agents, automation, and other emerging capabilities, to improve onboarding, adoption, engagement, and value realization.
• Partner with Engineering, Tech Operations, and external partners to drive solutions requiring production development, including requirements, technical validation, UAT, deployment readiness, and continuous improvement.
• What we need to see
• BS degree or equivalent experience

Languages