Forward Deployed Engineer

Responsibilities

• Work closely with Render's top accounts as their dedicated technical partner, providing concierge service across architecture reviews, migration planning, and hands-on delivery.
• Run scoped onboarding intensives for high-growth startups, from intake and success criteria through hands-on-keyboard execution.
• Lead the database side of customer engagements, including Postgres architecture, performance tuning, and complex data migrations from Heroku, AWS, and other cloud providers.
• Drive activation and expansion in strategic accounts: turn major credit grants into durable production adoption, surface expansion signals from your technical work, and partner with the account team to convert them into revenue.
• Own the ongoing technical relationship for your accounts: proactive architecture and health reviews, collaborative roadmap sessions, incident follow-up and RCA, and escalation point for hard technical problems, working closely with the account team.
• Build the FDE playbook: qualification criteria, engagement templates, success metrics, and reference architectures that make the program repeatable.
• Act as a high-signal feedback channel to product and engineering, translating customer friction into prioritized product input.
• Partner with Account Managers and Customer Engineers to ensure smooth handoffs after each engagement and durable long-term coverage.

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