Staff Product Manager, Provider Activation

Responsibilities

• Own the provider activation funnel, identify the stages that matter within activation and the thresholds that lead to high-quality retention
• Build the strategy to drive the volume of activated providers and appointments per new provider, leading to growth in provider retention and LTV
• Partner closely with other teams — including sales, CX, pricing, ranking, provider experience, and more — to ensure activation is effective, simple, and delightful
• Drive porting: the tools, flows, and incentives that help providers bring their existing patients to Headway
• Develop a well-segmented onboarding journey to build trust and confidence with new providers
• Define the team's strategy, OKRs, and roadmap
• You'd be a great fit if...
• You've owned a complex growth or activation motion that required users to do real work and where impact was very closely tied to revenue
• You learn fast and can build a point of view on the connection between specific customer needs, user experience, and business outcomes
• You've influenced teams you don't manage — sales, CX, finance, pricing — and can drive alignment across competing priorities to maximize company-wide impact while building healthy relationships

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