Staff/Senior Software Engineer, Voice AI Platform

Responsibilities

• Design, build, deploy, and maintain highly resilient and scalable backend services, applications, and core platform components supporting Toast's Voice AI platform used across teams
• Conceive and lead complex, cross-cutting projects from design through production, owning outcomes and driving alignment across stakeholders and across a broad range of stakeholders
• Shape the technical direction on your team and beyond by making architectural decisions, defining patterns, and reducing complexity for the engineers and teams that depend on your work
• Build and evolve integrations with AI platforms and internal Toast systems, making pragmatic tradeoffs between speed, reliability, and long-term scalability
• Establish and implement patterns for observability, monitoring, and evaluation frameworks for AI-powered systems, using production data to understand and continuously improve system behavior
• Set and hold the bar for engineering quality and best practices through standards, patterns, and written guidance that others naturally adopt, raising the bar for the team and the broader organization
• Mentor engineers at all levels through code reviews, design feedback, and technical guidance
• Do you have the right ingredients*? (Requirements)
• 8+ years of experience with object-oriented languages such as Java or Kotlin
• Bachelor’s degree in Computer Science, Software Engineering, Computer Engineering, or related field

Languages