Senior Director, Capacity Planning, Workforce Operations & Analytics

Responsibilities

• As Senior Director, Capacity Planning, Workforce Operations & Analytics, you will
• Own the care teams Capacity Planning, Workforce Operations & Analytics operating vision and roadmap
• Define and maintain a clear operating vision for the department as the “operational brain and data engine” for care teams.
• Translate company and care teams strategies into a concrete 1–3 year departmental strategy covering capacity planning, workforce staffing operations, licensing and credential management, and care team analytics/AI enablement.
• Design and run the Capacity Planning, Workforce Operations & Analytics operating system
• Own and evolve the operating rhythms, standards, and visibility systems for the department (e.g., forecasting cadences, scheduling and intraday management, department business reviews, data mart and dashboard foundations).
• Create and maintain scalable rules for shrinkage, occupancy, and staffing allocation that reduce variation, enable predictable quality, and tie operational decisions directly to cost of revenue and gross margin outcomes.
• Lead and scale multi‐motion capacity planning and staffing operations
• Own capacity planning and staffing models that support Health Coaching, Cardiometabolic Specialists, Physical Activity Specialists, Behavioral Health, Member
• Support and Member Navigation, ensuring accurate, efficient coverage at sustainable cost‐to‐serve.

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