Senior Manager, Revenue Operations

Responsibilities

• Own enrollment funnel reporting across eligibility, outreach, and member conversion.
• Build and maintain a unified data model linking B2B customer activity to B2C member outcomes, standardizing funnel stages, metrics, and attribution.
• Identify and resolve data gaps, system disconnects, and process inefficiencies limiting enrollment visibility.
• Develop dashboards and insights that help CSMs and leaders improve funnel health, outreach performance, and conversion.
• Lead stakeholder reviews with clear recommendations, decisions, owners, and next steps.
• Partner with field teams to build practical analytics that incorporate frontline insights and drive adoption.
• Collaborate across Operations, CSM, Marketing, and Engineering to improve data quality, integrations, and reporting.
• Establish operating rhythms to track funnel performance, drive accountability, and enable continuous improvement.
• Lead Customer Success annual planning, including capacity, territories, quotas, incentives, roadmaps, and targeting.

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