Lead Business Analyst - MS 365 Copilot

Responsibilities

• Act as the business voice for assigned AI agent use cases within one or more program bricks
• Ensure that AI agents under development align with the intended business outcomes across sales and customer support
• Work closely with the Project Manager, Microsoft delivery team, and solution architects to validate agent behavior and scope
• Contribute to backlog refinement, acceptance criteria, and agent validation activities
• Translate business needs into clear and actionable directions for the delivery team when requirements gaps arise
• Understand and articulate the distinctions between agent types (custom declarative agents, system-to-system agents, etc.) to facilitate productive conversations with the Microsoft team
• Engage business stakeholders (sellers, customer support teams) to gather feedback, validate outputs, and represent their needs throughout delivery
• Operate pragmatically, be decisive, take ownership, and drive progress in a fast-moving, innovative environment
• Support tiered communication to clearly report product status and decisions at both operational and executive levels when required

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