Business Solution Architect

Responsibilities

• Lead business discovery, executive interviews, and cross-functional workshops to define objectives, pain points, capabilities, value drivers, and transformation priorities
• Assess current-state operating models, processes, customer journeys, data flows, and technology landscapes, then define target-state business architecture and roadmaps
• Translate business needs into solution vision, capability maps, process models, epics, use cases, requirements, and measurable success indicators
• Shape Salesforce-enabled transformation across the core portfolio, including Sales Cloud, Service Cloud, and Experience Cloud, complemented by one or more advanced capabilities such as Agentforce and Salesforce AI, Data Cloud, Revenue Cloud, Marketing Cloud, Health Cloud, Life Sciences Cloud, or other industry…
• Identify and prioritize AI-agent opportunities, define human and agent responsibilities, guardrails, adoption needs, and expected business outcomes
• Define business data requirements and activation scenarios, including unified profiles, segmentation, consent, analytics, personalization, and data stewardship
• Design end-to-end revenue and customer lifecycle processes, including lead-to-cash, quote-to-cash, service, retention, and partner or channel operations
• For Life Sciences engagements, contribute domain expertise across commercial, medical, clinical, patient services, and MedTech processes, with attention to compliance and auditability
• Partner with solution and technical architects to ensure business requirements are feasible, coherent, scalable, and traceable through delivery
• Own or support business cases, value realization frameworks, prioritization, scope definition, and phased transformation roadmaps

Languages