Customer Success Manager - US EST

Responsibilities

• Identify and foster key customer champions across different parts of the customer organization and take responsibility for the customer’s long-term health and success
• Support customers through the Kentik Customer Journey: from on-boarding through adoption, to renewal and growth
• Establish and maintain rapport with all assigned accounts
• Work closely with your team of Post-Sales Engineers, Account Executives, Product Management, Sales Engineers and Kentik Leadership to ensure customers have an optimal experience and achieve their desired outcomes
• Identify and call out account risks
• Capture key customer needs, translate them to internal tasks, and execute
• Aim to become each customer’s trusted advisor by displaying a high degree of emotional intelligence and being each customer’s advocate back to other Kentik teams
• Ability to work in a customer-first, team collaborative setting, supporting other team members and sharing what is working as well as what could be improved
• Travel on-site to key customers as needed

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