Senior Technical Enablement Program Manager

Responsibilities

• The Architect
• Ensure Technical Efficacy: Be the voice of the technical field on New Product Introductions. You'll rapidly absorb complex architectural changes and translate them into actionable, high-impact technical requirements—answering the essential questions for our technical teams: "How do we deploy this?" "How do we…
• Build the Technical Toolkit: Convert product updates into the "Survival Guide" the field uses every day. This includes everything from implementation playbooks and API documentation summaries to troubleshooting trees and technical checklists.
• (Co)Design Impactful Programs: You are the strategic mind building programs that ensure our technical teams have the product, process, tool, and best practice knowledge needed for excellence. From onboarding to ongoing enablement and strategic initiatives, you drive our teams to success with measurable, worldwide…
• Drive Operational Alignment
• Partner with key stakeholders in Operations, Strategic Programs, the CTO organization, and technical leaders directly to ensure global alignment across technical roles, elevating best practices and driving both efficiency and consistency.
• Technical Liaison: Serve as the strategic hub between technical leadership (who defines role-based gaps), implementation groups, the Content Creation team, AI tool builders, and more. Some days will be heavily focused on Program Management—making sure critical projects that benefit the broader enablement team cross the…
• Facilitate Key Sessions: You’re not just a partner behind the scenes; you are the face of technical enablement programming for your audiences. You lead key enablement sessions, can create a killer deck, and get to know your audience well.
• Lifecycle Knowledge Manager: Working with our content builders and governance teams, you take full responsibility for the key materials needed for our technical roles to succeed. You will consistently review, refresh, and retire outdated guides and documentation to ensure our technical knowledge base is always current…
• The Impact Maker

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