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DevOps Engineer (Observability)

Twilio

Remote · IrelandSalary not disclosedfull-timeTwilio Careers

This position is needed to help our platform engineering observability team. Twilio is undergoing a large-scale observability transformation—and you can help shape the foundation.

Responsibilities

  • In this role, you’ll
  • Lead the end-to-end architecture and delivery of key observability platform components, with a focus on reliability, scalability, and usability.
  • Drive consistency and quality across all observability signals—logs, metrics, traces, and continuous profiling—building intuitive workflows for engineers.
  • Serve as a technical advisor and mentor across the platform org, guiding design decisions and aligning cross-team efforts with long-term architectural goals.
  • Go deep in one or more problem areas (e.g., high-cardinality telemetry, distributed tracing correlation, compute cost insights), while ensuring the platform scales horizontally.
  • Collaborate with product teams, SREs, and developer experience groups to deeply understand telemetry needs and integrate observability into core engineering workflows.
  • Design and build developer-friendly tooling and APIs to support incident response, performance analysis, and platform debugging at scale.
  • Leverage (and optionally contribute to) open-source standards like OpenTelemetry to ensure interoperability and extensibility.
  • Champion a pragmatic approach to observability—balancing performance, cost, and user value across diverse engineering teams.

Languages

    Work format
    Remote
    Seniority
    Mid
    Posted
    5 Aug 2026
    Last verified
    In the last 5 days

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