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Solutions Engineer
Helius
Remote · North AmericaSalary not disclosedfull-timeHelius Careers
We're hiring a Solutions Engineer who thrives on being the go-to technical resource for developers building on Solana. You'll own the customer support experience — answering hard questions in real time, unblocking integrations, and turning recurring pain points into better products, docs, and tooling.
Responsibilities
- Serve as the technical front door for developers using Helius APIs and streaming products
- Troubleshoot issues, reproduce bugs, and work with engineering to get fixes shipped
- Build code samples, demos, and SDKs that help customers integrate faster
- Rewrite and expand documentation, tutorials, and guides based on real-world questions
- Automate support workflows using internal tooling, scripts and AI-assisted systems
- Collaborate with engineering on feature requests, bug reports, and customer-driven improvements
- Live in Discord and Telegram to support developers, gather feedback, and spot new patterns
- Partner with enterprise and ecosystem teams to design integrations and optimize performance
- Prototype new experimental features alongside engineers and product owners based on customer feedback
Languages
- Work format
- Remote
- Seniority
- Mid
- Posted
- 10 Jun 2026
- Last verified
- In the last 5 days
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