Manager, Customer Success (Remote - EMEA)

Responsibilities

• LEAD OUR MOST STRATEGIC ENTERPRISE ACCOUNTS IN EMEA
• Partner with CSMs to navigate complex customer challenges and develop strategies for the region's largest and highest-risk enterprise accounts.
• Build trusted executive relationships with key customers and step directly into customer conversations when additional leadership is needed.
• BUILD AND DEVELOP A HIGH-PERFORMING EMEA TEAM
• Create a high-accountability, supportive environment where people receive clear feedback and can continuously raise the bar.
• Lead a distributed team across multiple countries and time zones.
• DRIVE OPERATIONAL EXCELLENCE
• Build repeatable Customer Success motions across onboarding, QBRs, adoption, retention, and expansion.
• Partner closely with Sales, Product
• Support, TAMs, Renewals, and GTM leaders to deliver a strong end-to-end customer experience.

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