Solutions Architect

Responsibilities

• Function as the supply chain expert, technical lead, trusted advisor throughout the sales cycle
• Conduct discovery sessions directly with prospective and existing customers to gather business and technology requirements, including identifying where AI-powered capabilities deliver the highest value
• Translate technical architecture into business outcomes for C-suite stakeholders (CTO, COO, VP of Supply Chain)
• Design end-to-end integration architectures tailored to each prospect’s ERP, WMS, TMS, and trading partner ecosystem
• Demonstrate the value of Cleo solutions through presentations and demonstrations on-site and remote
• Assess, scope, and complete POCs to demonstrate measurable ROI in real customer environments, with clear success criteria and minimal turnaround
• Lead the technical response for RFI/RFPs, ensuring Cleo’s value propositions are clearly articulated and differentiated against competitive alternatives
• Serve as Cleo’s AI subject matter expert in customer-facing conversations, articulating how AI capabilities in the platform create competitive advantage for supply chain companies
• Apply AI tools across the sales cycle in ways that reflect seniority and judgment, from sharpening discovery hypotheses and accelerating POC builds to producing documentation and demonstration proof points that would have taken significantly longer otherwise
• Collaborate with Product Management to provide voice-of-the-customer feedback, influencing the roadmap based on market trends and patterns observed across prospect engagements

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