Director of Engineering, Enterprise Product

Responsibilities

• Set technical direction across US Ticketing, working with Engineering Managers and Staff+ engineers on architecture, system ownership, modernization, and platform boundaries
• Lead the evolution of a mature, business-critical platform, balancing client commitments and near-term delivery with long-term reliability, scalability, and modernization
• Stay close to the technology and contribute directly when useful, whether through code, prototypes, debugging, architecture reviews, technical designs, or documentation
• Pioneering AI-native engineering by evolving how teams design, build, test, operate, and understand software, and by turning successful experiments into repeatable improvements
• Partner as a peer with Product and
• Design leadership to shape strategy, not simply execute a roadmap
• Develop a deep understanding of our clients and business, distinguish client-specific needs from durable platform opportunities, and participate directly in important client, sales, and implementation conversations when engineering context matters
• Lead and develop Engineering Managers and senior technical leaders, creating clear ownership and strong leverage through others
• Build a strong engineering organization by developing leaders, growing Staff+ talent, and evolving team structure as the business changes
• Create an engineering culture that combines high ownership, healthy technical debate, strong execution, and sustainable performance

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