AI Operations Lead, Toast IQ

Responsibilities

• Create visibility across Toast’s broader AI efforts and run portfolio ops. Connect work happening across the agent portfolio and other AI initiatives. Share learnings, identify opportunities to reuse capabilities, and surface key decisions.
• Maintain visibility into ownership, sequencing, dependencies, key decisions, risks, progress, and enablement.
• Build Toast’s AI presence.
• Partner with product, design, engineering, and marketing to make Toast’s AI products, technical insights, customer outcomes, and talent more visible through launches, customer stories, product and engineering content, and social channels both internally and externally.
• Turn high-impact ideas into action.
• Identify opportunities to accelerate Toast’s AI strategy, develop a strong point of view on what we should do, and have the ownership to run at the best ideas, bringing the right people together and driving the work from concept to tangible outcome
• Help shape the AI portfolio strategy.
• Partner with product and business leaders to define target customers, priority use cases, positioning, packaging, sequencing, and launch plans across Toast’s AI portfolio.
• Build an AI-powered engine that gets smarter over time. Use AI to continuously synthesize customer insights, product performance, market shifts, and changes in the underlying technology, turning signals from across the business into actions that improve our products, priorities, and how we bring them to customers.
• Turn a fast-moving AI market into an advantage. Stay up on what’s happening in AI and help translate emerging patterns into implications for Toast’s strategy

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