Customer Success Application Engineer (Japan)

Responsibilities

• Validate customer requirements for proof of concept and production implementations of Litmus products
• Configure Litmus Edge and Litmus Edge Manager during proof of concepts, customer pilots, and production deployments
• Lead assigned technical implementation activities and ensure contracted technical responsibilities are delivered successfully
• Develop innovative solution approaches that help customers maximize value from Litmus products
• Maintain and contribute to internal solution libraries, deployment best practices, reusable configurations, and technical documentation
• Provide Level 2 technical support to the Litmus Service Desk, including troubleshooting, root-cause analysis, and customer issue resolution
• Participate in on-call rotation for customers requiring 24x7 support coverage
• Support Sales Engineers and Account Managers with technical architecture reviews, proposal inputs, RFI/RFP responses, demonstrations, and smooth pre-sales to implementation handovers
• Provide field feedback to Product Management and Development on customer requirements, market gaps, bugs, and product enhancement opportunities
• Support webinars, customer meetings, partner enablement, value-added reseller discussions, and customer user group activities as required

Languages