Reputation Management Specialist (On Site)

Responsibilities

• Communicate with customers in the United States via phone, email, SMS, and other channels.
• Follow up with customers to learn about their experiences and satisfaction with the services received.
• Request honest customer reviews on relevant online platforms.
• Send review request messages and follow up with customers when necessary.
• Build and maintain positive relationships with customers.
• Monitor online reviews and customer feedback across relevant platforms.
• Address customer concerns professionally and coordinate solutions with the appropriate team.
• Maintain accurate records of customer interactions and review requests.
• Track review collection progress and prepare regular performance reports.
• Identify opportunities to improve customer satisfaction and online reputation.

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