Senior Operational Intelligence Developer

Responsibilities

• Ensure the availability, functionality, performance, and security of observability and search platforms in alignment with business SLAs
• Provide incident response and resolution as the first point of escalation during on-call periods
• Manage platform documentation, SOPs, and operational guidelines
• Coordinate with internal stakeholders and vendors for installation, upgrades, and operational requirements
• Design and develop platform features and self-service capabilities for customers
• Deliver proofs-of-concept to improve platform operations, such as integrating AI-driven enhancements or Kubernetes migration
• Maintain and evolve Infrastructure-as-Code automation for platform deployment and lifecycle management
• Deploy, operate, and maintain scalable, highly available Elastic clusters
• Plan and execute upgrades of Elastic Beats, Logstash, and other components, in coordination with the Image Factory team
• Manage SSL certificate rotations, cluster capacity planning, cost optimization, and performance tuning

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