Solutions Architect - APAC

Responsibilities

• Own a portfolio of APAC enterprise customers as their primary technical point of contact.
• Lead end-to-end implementations, including project plans, milestones, risk management, stakeholder coordination, configuration, testing, and launch readiness.
• Build trusted relationships with senior customer stakeholders and translate business, security, and compliance requirements into scalable solutions.
• Monitor customer health, usage, renewal risk, and expansion opportunities; partner with Customer Success to address risks proactively.
• Configure and customize Drata, integrate customer systems, support data migrations, and troubleshoot complex technical issues.
• Advise customers on integrations, APIs, cloud infrastructure, identity and access, development workflows, security tools, HR systems, and AI-enabled compliance workflows.
• Deliver training, workshops, QBR technical insights, documentation, and self-service guidance that increase customer adoption and independence.
• Reduce engineering escalations by diagnosing issues, documenting platform behavior, and providing clear technical remediations.
• Partner with Product and Engineering on UAT, bug reports, feature requests, customer use cases, and regional requirements.
• Share APAC customer trends and best practices across Customer Success and the broader company through enablement and technical documentation.

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