HPC Operations Engineer

Responsibilities

• Provide first-line support for HPC users across scheduling, compute, storage, and access-related issues
• Troubleshoot job failures, scheduler errors, resource constraints, and performance concerns, driving issues to resolution or appropriate customer concern
• Perform triage of infrastructure incidents, gathering diagnostics and advancing to subject matter experts (SMEs) when issues extend beyond defined ownership
• Monitor system health, queues, node status, and service availability to ensure stable daily operations
• Complete established operational procedures for maintenance, patching, and configuration updates
• Develop and maintain operational documentation, runbooks, knowledge base articles, and guidelines for users and internal teams
• Contribute to improving team processes by identifying recurring issues and proposing practical workflow refinements
• What we need to see
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field, or equivalent experience
• 2+ years of experience supporting Linux-based production environments

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