Senior Account Program Manager, Creative Operations

Responsibilities

• Lead communications with internal clients and other cross-functional teams to help flesh out the project scope, including campaign objectives, strategy and insights, deliverable requirements, and metrics
• Proactively identify and resolve potential bottlenecks and risks to ensure successful, on-time delivery.
• Be accountable for shepherding projects from initial briefing to on-time delivery – including scope of work, project plans, scheduling, resource allocation, reviews, ongoing status updates, quality assurance and archiving
• Closely align with internal partners to provide top-notch service to internal collaborators, set expectations on day-to-day workflow, and seek out details on potential campaigns for resource forecasts
• Coordinate with external contractors as needed
• What we need to see
• 8+ years project management (high tech industry preferred)
• Proven track record of managing high-volume, deadline-driven projects with multiple internal customers
• Highly collaborative style capable of building and maintaining positive relationships across departments; effectively building consensus and resolving complex issues within the project team. Experience escalating issues, making trade-offs, balancing the business need versus other constraints to maximize business…
• Agency experience preferred; you love working with creative personalities

Languages