Senior Consultant - Veeva Safety - Managed Services (Remote)

Responsibilities

• Lead life sciences customers in the rapid configuration of Vault Safety
• Provide subject matter expertise on Drug Safety and Pharmacovigilance for customers and project teams
• Primary contact for customer liaising, managing communication between the project team, customer, and internal stakeholders
• Analyze customer requirements and support solution design and architecture of Vault Safety
• Think critically about business requirements to help advise and design a solution for customer success that will see adoption and ensure alignment of processes to system design and functionality
• Work with customers and contribute to system design workstreams (e.g,: requirements gathering, configuration, validation, migration, integration, training)
• Troubleshoot issues and perform configuration changes in the system
• Define the customer’s business deployment plans, key performance indicators, and post-live governance
• Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer

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