Customer Value Architect III

Responsibilities

• Own the value plan for each account in your portfolio, connecting the business problem that led the customer to buy Mixpanel with the outcomes they measure.
• Build relationships with business and technical stakeholders, aligning Mixpanel's capabilities to what customers care about most.
• Run discovery on customer priorities and pain points, and turn what you learn into concrete adoption plans and internal updates.
• Partner with your Account Executive on expansion and your renewal counterpart on renewal execution, bringing the value case and adoption evidence that supports both.
• Lead enablement/best practices sessions on dashboard design, funnel analysis, and retention modeling to grow how deeply and widely a customer uses Mixpanel.
• Monitor usage and health signals and lead business reviews that surface what's working, deepen adoption, and catch risk early.
• Spot underused features and contracted capabilities, and turn them into clear recommendations for the customer.
• Triage product questions and issues, solving what you can and routing the rest to the right team.
• Build a working point of view on a customer's AI maturity, and use Mixpanel's own AI surface to help them build on their product data.
• Coordinate with GTM, Product, and Engineering on escalations, and share what works with the broader Customer Value Architects team.

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