Staff Software Engineer

Responsibilities

• Set the technical vision and strategy for a rapidly evolving product area, making high-judgment calls on architecture and technology direction
• Drive the adoption of AI and machine learning solutions to optimize customer support workflows and enhance operational efficiency across the platform.
• Lead a team of talented engineers who ship code and tackle hard engineering problems, maintaining a high bar for technical excellence
• Translate high-level business goals into actionable engineering projects.
• Own the technical roadmap from conception to delivery, managing cross-team dependencies and mitigating risks.
• Drive the responsible adoption of AI development tools across engineering teams - modeling effective use, establishing best practices, and mentoring engineers to improve productivity without compromising code quality or security.
• Champion improvements in system, observability, performance, and tech debt reduction, extending your influence beyond your immediate team.
• Establish best practices for deployment, alerting, and on-call health. Take holistic ownership of the platform's stability, tracking down issue root causes and building preventive safeguards for your immediate scope and beyond.
• Drive alignment across product, design, and operations. Proactively resolve bottlenecks and make decisive trade-offs to protect system architecture from competing organizational priorities.
• Mentor and level up the engineers around you. Delegate stretch opportunities, lead cross-team reviews, and foster a culture of strong technical excellence.

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