Senior Director, Global SME Solutions Architecture

Responsibilities

• Set the strategy, operating model and global standards for the SME organization, aligned to the VP Global SA and GitLab's go-to-market plan.
• Build the resourcing model from product-level bookings and consumption targets. Size each product group by region based on where the plan needs specialist coverage.
• Act as the field's senior partner to Product Management and Engineering. Run a structured feedback loop that shapes roadmap, launch readiness and early-access programs.
• Hire, mentor and develop regional SME Managers and, through them, the full global team.
• Own the engagement model with the regional SA Senior Directors, Post-Sales SAs and Customer Success: triage rules, coverage thresholds, the closed-won handoff to Post-Sales SAs, and escalation paths.
• Create and improve upon the processes, metrics and KPIs for SME-led technical evaluations, workshops, demos and Proofs of Value.
• Partner with CRO staff, regional sales leaders and AVPs on product-category performance, forecast risk and competitive strategy.
• Partner with Enablement to drive field readiness for new product launches with Product Marketing and Enablement, including Duo Agent Platform, security and platform offerings.
• Build strong relationships with key customers at the technical sponsor and executive level.
• Use AI to change how the team works, including deal research, demo creation, PoV automation and knowledge sharing.

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