Senior Director, Solutions Engineering | Americas | Remote

Responsibilities

• Recruit, ramp, and mentor a team of presales SE leaders and ICs from diverse backgrounds, balancing hands-on fieldwork with team leadership.
• Know our products and demos well enough to step into customer conversations and move deals forward directly.
• Own the region's numbers (ARR, NRR, pipeline coverage, forecast accuracy) and run a consistent forecasting cadence with your team.
• Act as executive sponsor for key accounts, and support the team's evaluations, demos, deep dives, and POVs.
• Work with Sales leadership on customer programs and community/company events that drive adoption and expansion.
• Partner with Product and Engineering to represent customer needs and prioritize based on data, not just requests.
• Build programs and collateral that help key customers succeed in adopting our technology.
• Identify and enable channel partners at the local, geo, and global level.
• Hold quarterly career conversations, set clear 30/60/90 onboarding expectations, and manage performance across the team.
• Bring insights from the field back into internal process and product direction, and share what you learn beyond your own team.

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