Payments Fraud Investigator

Responsibilities

• As a Payments Fraud Investigator, you’ll play a critical role in safeguarding our financial ecosystem by investigating high-risk accounts and identifying various forms of fraud. You’ll conduct deep-dive analyses of merchant accounts, lead cross-functional projects, and collaborate with stakeholders to enhance our fraud…
• Analyze high-risk accounts to identify fraudulent merchants, card testing, account takeovers, and other fraud vectors
• Lead root-cause analyses to identify gaps in current systems, policies, and strategies, and determine enhancements and process improvements to address emerging fraud risks in collaboration with key stakeholders
• Drive cross-functional projects aimed at refining operational processes and tools and enhancing the detection and management of fraudulent accounts across our global analyst network
• Investigate, mitigate, and remediate urgent fraud incidents, such as card testing and account takeover, and manage user responses to high-urgency, distributed fraud attacks
• Communicate regular updates during team and organization-wide business reviews, summarize the outcomes of complex investigations for executives, and deliver clear case determinations to users and partner financial institutions
• Travel to vendor locations to conduct analyst training sessions and knowledge-sharing initiatives, identify challenges, and enhance analyst performance to improve overall outcomes

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