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Customer Solutions Engineer
TRM Labs
Remote · United StatesSalary not disclosedfull-timeTRM Labs Careers
As a Customer Solutions Engineer at TRM Labs, you own the technical relationship with our US federal and national-security customers — from the first discovery call through live deployment. You will propose business processes and technical architectures, demonstrate and customize the TRM platform, integrate TRM APIs into mission workflows, and support customers in succeeding with our solutions.
Responsibilities
- Schedule: No formal on-call rotation. Occasional off-hours availability during live mission operations.
- Frequency: Ad hoc — no pager and no 24/7 obligation.
- Build a Safer World.
- Own and deliver end-to-end TRM solutions, from understanding complex customer requirements to designing advanced business processes, customizing the platform, integrating TRM APIs, and conducting testing and training for maximum customer impact.
- Act as the go-to technical consultant during discovery calls with key customers and prospects, documenting intricate technical requirements and guiding solution design.
- Develop and maintain high-quality resources for customer integrations — API documentation, reference architectures, and implementation guides — so onboarding gets faster for every customer after this one.
Languages
- Work format
- Remote
- Seniority
- Mid
- Posted
- 22 Aug 2026
- Last verified
- In the last 5 days
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