Director, Enterprise Systems & Architecture (LATAM)

Responsibilities

• Enterprise Architecture Strategy
• Define and maintain the enterprise systems architecture roadmap across the commercial, financial, and GTM technology stack, including Salesforce, NetSuite, Zendesk, Snowflake, and related platforms.
• Own and maintain formal architecture documentation including system topology maps, data flow diagrams, integration inventories, and architecture decision records (ADRs).
• Establish and enforce architectural governance standards and review processes for all material system changes across the enterprise.
• Define reference architectures and design patterns for integrations, data exchange, platform extensibility, and AI agent workloads.
• Lead build vs. buy evaluations and establish platform selection criteria — including for AI tooling, agent orchestration frameworks, and LLMOps infrastructure — aligned with long-term architectural goals.
• Ensure systems architecture supports scalability, data integrity, security, and operational efficiency in a public-company environment.
• Systems Architecture & Integration
• Serve as the lead architect for the design and implementation of integrations across Salesforce, NetSuite, Zendesk, Snowflake, Orb, and other enterprise platforms.
• Establish and enforce design standards, data contracts, and integration governance across all enterprise systems.

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