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GTM AI Engineer

Customer.io

Remote · Americas$11,667–14,167 gross/mofull-timeCustomer.io Careers

Over the last 3.5 months, our GTM AI team has built 11 agents now running in production, serving 120 active users and roughly 25,000 tool calls a day — all through custom CLIs that work, but weren't built to scale. We believe businesses can run leaner and go further when they deploy AI agents well, and we're figuring out that motion in real time.

Responsibilities

  • Alpha-to-production ownership — take newly built agents from working v1 to production-ready: write evals, harden prompts and tool definitions, and refactor prototype scaffolding into clean, production-quality code.
  • Observability & stability — instrument tracing, logging, and monitoring across the agent fleet so we catch regressions before our 120+ GTM users do.
  • Deployment & infrastructure — stand up and maintain the pipelines that get agents into users' hands without surprises, owning environment parity and release hygiene on our GCP stack.
  • Database administration — own how agents read from and write to our databases, safely and at scale.
  • Fleet maintenance — monitor agent behavior in production, triage issues, and ship the steady stream of improvements that make an agent indispensable rather than just useful.
  • Partner closely with the GTM AI team — free up our agent builders to stay in their zero-to-one wheelhouse while you own scale and reliability.
  • Bring an outside point of view — tell us what we built wrong, and back it up with a plan to fix it.

Languages

    Work format
    Remote
    Seniority
    Mid
    Posted
    10 Jul 2026
    Last verified
    In the last 5 days

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