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Customer Success Renewals Representative with German
Veeam Software
Remote · PolandSalary not disclosedfull-timeVeeam Software Careers
The Customer Success Representative is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners. The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective.
Responsibilities
- Manage renewal of contracts in assigned territory to protect revenue
- Monitor expiring agreements and take timely action to maintain customers
- Provide accurate proposals and quotes according to customer agreements
- Handle inquiries related to pricing, co-terming, upselling and reinstatement
- Collaborate positively with customers, partners and internal teams
- Record all activities accurately in the customer relationship management system
- Achieve sales targets with focus on customer retention and revenue growth
Languages
- Work format
- Remote
- Seniority
- Mid
- Posted
- 6 Mar 2025
- Last verified
- In the last 5 days
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