Staff Customer Success Manager, Majors (Financial Services)

Responsibilities

• Strategic Account Management
• Build and maintain trusted relationships across customer organizations, from practitioner teams to CISOs and executive sponsors. Understand each customer's business objectives, risk priorities, and regulatory environment to align Chainguard's value accordingly.
• Customer Onboarding and Success Planning
• Lead the business-focused elements of onboarding, including success planning, stakeholder alignment, and value delivery milestones.
• Partner with Solutions Architects who own technical implementation, ensuring business and technical workstreams stay coordinated.
• Executive Engagement
• Lead and facilitate executive business reviews, strategic planning sessions, and escalation conversations. Know when to bring in Chainguard's executive team and how to navigate complex stakeholder dynamics in large financial institutions.
• Renewal and Expansion: Work closely with your sales counterparts to identify expansion opportunities, mitigate renewal risk, and build multi-year account strategies grounded in demonstrated value.
• Customer Advocacy: Represent the voice of the customer internally, translating customer needs into product and roadmap feedback. Influence cross-functional teams including Product, Engineering, and Sales on behalf of your accounts.
• Issue Management: Coordinate with Technical

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