Senior Forward Engineer-Diagnostic Suite

Responsibilities

• Own end-to-end technical solution design of the Diagnostic Suite for assigned customers, combining core PACS, Viewer, Reporting, integrations and AI into one clinical workflow.
• Lead suite-level technical discovery with customers and implementation teams, and produce the solution design and configuration plan used for implementation.
• Lead the product-area FDEs (Reporting Pro, Viewer, HL7 Integration) and own OS/Core PACS configuration directly, to deliver a consistent customer solution.
• Partner with the assigned implementation counterpart for this workstream to adopt learnings and best practices into customer configuration and implementations; train and coach implementation teams on suite-level configuration standards; maintain reference architectures and deployment playbooks.
• Serve as customer-facing technical lead during go-lives, hypercare and escalations that span multiple components.
• Provide technical support to the implementation teams for cross-component issues in assigned accounts, including root cause analysis and resolution with engineering (approximately 20–30% of time).
• Convert recurring customer needs into standardized workflows and product requirements, distinguishing product gaps from configuration or training issues.
• Own the AI adoption strategy across the DxS suite: define requirements, expected customer impact and success criteria, and feed them back to Product and Engineering.
• Support customer adoption of AI-enabled workflows across the suite as they are released, coordinating rollout, site readiness and customer adoption with the Technical Delivery Manager and Product Manager.
• Own escalation of engineering issues for assigned accounts: triage, document reproducible defects, track status with engineering and close the loop with customers.

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