Senior Customer Success Manager

Responsibilities

• Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation of Coder’s platform
• Remove barriers to adoption so customers achieve their desired outcomes expediently
• Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations
• Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross‐sell motions
• Oversee renewals and forecasting, ensuring timely, successful commitments
• Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve
• Monitor and report on customer health and usage
• Develop deep expertise in Coder’s products to provide global customer coverage

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